Refund policy

Returns & Refunds – Take a drop

We hope you love your order, however please review our policy before requesting a return or exchange.

Faulty or Incorrect Items
Under Australian Consumer Law, if you receive an item that is faulty, damaged, or incorrect, you may be entitled to a refund, replacement, or store credit.

To lodge a claim, please contact hello@takeadrop.com.au within 7 days of delivery and include your order number, a brief explanation, and clear photos of the issue. All claims are assessed before approval.

Size Exchanges
Size exchanges are available within 7 days of receiving your order for eligible items. Products must be unworn, unwashed, in original condition, with tags attached and packaging intact.
Return postage is the responsibility of the customer. Once the item has been received and approved, we will arrange your exchange.

Change of Mind
We do not provide refunds for change of mind, so please select carefully when placing your order.

Sale & Clearance Items
All discounted, sale, or clearance items are final sale and cannot be returned or refunded.

Incorrect Address & Return to Sender
Please ensure your shipping details are entered correctly at checkout. Take a drop is not responsible for lost parcels due to incorrect address information.
If an order is returned to us due to an incorrect address, refusal, or failure to collect, additional shipping fees will apply to resend the parcel.

International Returns
Customers outside Australia are responsible for arranging their own return shipping, as return labels are not provided for international orders. Items must meet our return conditions prior to sending.

Return Inspection
All returned items are inspected once received. If a return does not meet our policy requirements, the item may be sent back at the customer’s expense.

Additional Information

  • Returns that do not meet our conditions may not be accepted.

  • We strongly recommend using tracked postage, as we cannot take responsibility for lost return parcels.

  • Approved refunds will be issued to the original payment method.

For assistance, please contact hello@takeadrop.com.au